Refund policy
At SimplyPawsly, we want you and your pet to be happy with your purchase. If something is not right, please review the policy below.
Returns
We accept return requests within 14 days of delivery.
To be eligible for a return, an item must be:
Unused and in its original condition
In its original packaging
Free from pet hair, damage, odours, or signs of use
Accompanied by proof of purchase or order number
Because our products are intended for pet grooming and hygiene, used or opened grooming products cannot be returned unless they arrive defective, damaged, or incorrect.
To begin a return, contact us through our Contact Page with your order number and a brief description of the issue. Please do not send an item back without contacting us first. If your return is approved, we will provide return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or you received the wrong item, contact us within 7 days of delivery through our Contact Page. Include:
- Your order number
- A description of the issue
- Clear photos or a short video showing the product and packaging
We will review the issue and work with you on an appropriate resolution, such as a replacement or refund where applicable.
Refunds
Once we receive and inspect an approved return, we will notify you of the decision.
If approved, refunds are issued to the original payment method. Your bank or payment provider may take several business days to process and display the refund.
Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part, such as an incorrect, damaged, or defective item.
We recommend using a tracked shipping service, as SimplyPawsly cannot guarantee receipt of items returned without tracking.
Cancellations
If you need to cancel or change an order, contact us as soon as possible. We may be able to help before the order has been processed or shipped. Once an order has been processed or shipped, it cannot be cancelled.
Contact Us
For return, refund, or order-support questions, please contact us through our Contact Page.