Shipping policy

Shipping Policy

Thank you for choosing SimplyPawsly! We are dedicated to delivering quality grooming essentials to pet parents across Canada. Please review our shipping guidelines below.

Shipping Locations

Currently, SimplyPawsly ships exclusively to addresses within Canada. We hope to expand to other regions shortly!

Processing Times

  •     All orders are processed within 1–3 business days (excluding weekends and holidays).
  •     You will receive a notification email once your order has shipped, which will include your tracking number.

Estimated Shipping Times

Because we work directly with global suppliers to bring you the best value, our products ship from international warehouses.

  •     Estimated Delivery: 10 to 20 business days.
  •     Please Note: Delivery times are estimates and may vary slightly due to seasonal high volumes, customs processing, or regional postal delays.

Shipping Rates

  •     Standard Insured Shipping: $4.95 CAD
  •     FREE Shipping: Available on all orders over $45.00 CAD.

Tracking Your Order

Once your order is on its way, you will receive a tracking number via email. You can use this number on our carrier's website or on global tracking sites like 17Track or ParcelsApp to follow your package’s journey. Please allow 3–5 business days for tracking information to update after your order has been dispatched.

Customs, Duties, and Taxes

SimplyPawsly is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damaged or Lost Packages

SimplyPawsly is not liable for products damaged or lost during shipping once they are in the possession of the carrier. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

If your package has not arrived within 35 business days, please contact us through our Contact page so we can investigate the status of your shipment.

Correct Address Information

Please ensure your shipping address is correct at checkout. SimplyPawsly is not responsible for orders shipped to an incorrect address provided by the customer.